QUALITY OF HIGHER EDUCATION NO IN PERSON IN THE DEPARTMENT OF JUNÍN, PERU: STUDY OF ITS CURRENT SITUATION AND SEARCH FOR STRATEGIES THROUGH THE DIFFUSE COGNITIVE MAPS

Abstract

This study aims to measure the quality of distance university higher education in the Peruvian department of Junín, as well as to seek strategies of improvement. To meet this objective, a survey was carried out on students from the 4 universities located in this
department, all with an institutional license. An intentional non-probabilistic sampling was used. The quality variable in university
higher education is described in nine dimensions derived from the educational policies imposed by the National Superintendency of Higher University Education (SUNEDU in Spanish), which are: academic objectives, educational offer, infrastructure and equipment, research lines, qualified teacher, complementary services, job bank, transparency, and satisfaction. Among the results, it stands out that 59% of the students on average show satisfaction with the education received, which allows us to conclude that quality should be directed by a unit with its own name and established transversally in all administrative, academic, and academic procedures, investigative, social projection, and university extension. Transparency avoids any act of corruption, therefore it is important to associate it with the ethics of the authorities and workers of the university entity, strengthening timely communication with the student body. On the other hand, Kosko's Hidden Patterns Method was used to process a fuzzy cognitive map designed by education quality experts’ opinions and in this way conclusions were reached about the strategies to follow for improving the quality of Peruvian non-face-to-face education in the department.